Terugbetalingsbeleid

Returns & refunds

We want you and your pet to be happy with every order. If something isn't right, you can return it.

14-day right of withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, receive the product. To use this right, let us know by email at info@goodpetliving.com with a clear statement (for example using the model withdrawal form below). After notifying us, you have another 14 days to send the product back.

How to return

Please send the product back, unused and preferably in its original packaging, to:

Acquisitie Brands B.V. (Good Pet Living)
Assemblageweg 18
8304 BB Emmeloord
The Netherlands

Please include your order number. This is a return address only; it is not a visiting address.

Return shipping costs

The direct cost of returning the product is paid by you.

Refunds

We refund the full amount you paid, including the original standard shipping costs, within 14 days of receiving your withdrawal notice. We may wait with the refund until we have received the product back or you have shown proof that you have sent it, whichever comes first. We refund using the same payment method you used for the order. You are only responsible for any decrease in value caused by handling the product beyond what is needed to check its nature, characteristics and functioning.

Damaged or defective products

Did you receive a damaged, defective or wrong product? Email us within a reasonable time after discovering the problem, ideally with a photo. We will arrange a replacement or refund at our cost. This does not affect your statutory rights under EU and Dutch consumer law.

Model withdrawal form

(Only fill in and return this form if you want to withdraw from the contract.)

To: Acquisitie Brands B.V. (Good Pet Living), Assemblageweg 18, 8304 BB Emmeloord, The Netherlands, info@goodpetliving.com

I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

Questions?

Email info@goodpetliving.com and we'll help you out.

Good Pet Living is a trade name of Acquisitie Brands B.V. Chamber of Commerce (KvK): 42082723. VAT: NL869627399B01.