Shipping policy
Shipping policy
Shipping is free on every order, with no minimum order value.
Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). As soon as your order ships, you'll receive an email with a tracking link.
Delivery times
Our products are shipped by our fulfilment partners from warehouses in the United States and in Asia. Estimated delivery times after your order has shipped:
- United States: 2–5 business days for items shipped from our US warehouse, and 7–12 business days for items shipped from our international warehouse.
- Netherlands: 7–12 business days.
If your order contains items from different warehouses, it may arrive in more than one package. Delivery times are estimates and are not guaranteed; carrier delays, customs checks and peak seasons (such as Black Friday and the holidays) can occasionally add a few days.
Customs and duties
For orders to the United States and the Netherlands, the price you pay at checkout is the price you pay. If a carrier ever asks you for unexpected import charges, please contact us before paying them and we'll sort it out.
Tracking and late orders
You can follow your package with the tracking link in your shipping confirmation email. Has your order not arrived within the estimated time, or does the tracking stop updating? Email us at info@goodpetliving.com with your order number and we'll look into it right away.
Wrong address
Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible; we can update the address as long as the order hasn't shipped yet.
Lost or damaged packages
If your package is lost in transit or arrives damaged, contact us and we'll send a replacement or issue a refund at no cost to you. See our refund policy for returns.
Good Pet Living is a trade name of Acquisitie Brands B.V., Assemblageweg 18, 8304 BB Emmeloord, The Netherlands.