Terms of service

Terms of service

Last updated: November 12, 2026

1. Who we are

This website (goodpetliving.com) is operated by Acquisitie Brands B.V., trading as Good Pet Living, Assemblageweg 18, 8304 BB Emmeloord, The Netherlands (no visiting address). Chamber of Commerce (KvK): 42082723. VAT: NL869627399B01. Email: info@goodpetliving.com. In these terms, "we", "us" and "our" refer to Good Pet Living; "you" refers to anyone visiting the website or placing an order.

2. Scope

These terms apply to every visit to our website and every order placed through it. By placing an order, you agree to these terms. Our shipping policy, refund policy and privacy policy form part of these terms. Nothing in these terms limits any rights you have under mandatory consumer law in your country.

3. Products and prices

We describe our products as accurately as possible. Small differences in colour or appearance compared with the photos may occur, and some lifestyle images illustrate how a product can be used. Prices are shown in the currency of your region and include applicable VAT where required. Shipping is free unless stated otherwise at checkout. Obvious errors in prices or product information do not bind us; if this happens we will contact you before processing your order.

4. Orders and contract

A contract is formed when you complete checkout and we send you an order confirmation by email. We may refuse or cancel an order, for example if a product is no longer available, in case of suspected fraud, or in case of an obvious pricing error. If we cancel an order you have already paid for, we will refund you in full.

5. Payment

Payment is made at checkout using the payment methods offered there. Payments are processed securely by our payment providers; we do not store your full card details.

6. Delivery

We aim to deliver within the estimated times in our shipping policy. These are estimates, not guaranteed delivery dates. If a delivery takes considerably longer than estimated, you may contact us to cancel the order and receive a refund for any items not yet delivered. The risk of loss or damage passes to you when the package has been delivered to you.

7. Right of withdrawal and returns

You may withdraw from your purchase within 14 days of receiving it, without giving a reason. How this works, and who pays return shipping, is explained in our refund policy.

8. Warranty and defects

Our products must conform to the contract. If a product is defective or not as described, contact us and we will repair, replace or refund it in accordance with applicable law. Products must be used as intended and according to any instructions; normal wear and tear and damage caused by misuse are not covered.

9. Safety and use with pets

Always supervise your pet when using grooming tools and stop if your pet shows signs of discomfort. Our products are not medical devices and are not a substitute for veterinary advice. Keep small parts and chargers away from pets and children.

10. Liability

To the extent permitted by law, our liability for any damage arising from an order is limited to the amount you paid for that order. We are not liable for indirect or consequential damage. This limitation does not apply to damage caused by our intent or gross negligence, or where liability cannot be limited under mandatory law.

11. Reviews and content

If you submit a review, photo or video, you confirm that it reflects your genuine experience and that you have the right to share it, and you allow us to display it on our website and in our marketing. We may remove content that is unlawful, offensive or unrelated to the product. Any incentive offered for a review is never conditional on the review being positive.

12. Intellectual property

All content on this website, including texts, images, logos and design, belongs to us or our licensors and may not be copied or used without our prior written permission.

13. Privacy

We process your personal data as described in our privacy policy.

14. Changes

We may update these terms from time to time. The version published on this page at the time you place your order applies to that order.

15. Complaints

Do you have a complaint? Email us at info@goodpetliving.com. We aim to respond within 14 days.

16. Governing law

These terms are governed by Dutch law. If you are a consumer, this does not deprive you of the protection of the mandatory provisions of the law of the country where you live, and you may bring a claim in the courts of that country.